Trustworthy Cleaning Services, LLC - Our Policies
Our Cleaning Guarantee
We guarantee our cleaning services. We guarantee that if you are unhappy with any area we have cleaned we will re-clean that area at no additional charge according to the following terms: We want you to be satisfied with the professional level of cleaning provided by Trustworthy Cleaning Services, LLC and are proud to offer this service guarantee to all of our valuable clients! In the unlikely event you are unhappy with any area we've cleaned, you must notify us* within 48 hours of the date of service.
RESCHEDULING FEES
Residential services
There is a $35.00 fee that is charged for any residential service that is scheduled and cancelled within 24 hours of the scheduled service/date and time. Said cancellation must be received and acknowledged by a representative of Trustworthy Cleaning Services, LLC for the cancellation fee not to apply.
Please ensure that you have either spoken with one of our staff or received an acknowledgement by email of your service cancellation or you will be billed the cancellation fee.
If indeed you are a regular client with automatic billing, you agree that your credit card on file may be charged the $35.00 fee and further agree that the fee has been earned by Trustworthy Cleaning Services, LLC to cover a portion of our costs preparing for your cleaning services.
Commercial services
Commercial services once scheduled adhere to similar cancellation policies, but the fees charged are on a case-by-case basis. General commercial cleaning on a regularly scheduled basis must be cancelled or rescheduled more than twenty-four hours before any scheduled event or an amount up to the actual amount of the service fee can be charged by Trustworthy Cleaning Services, LLC as we will have incurred great expense getting our crews, material, cleaning products and the like to your site.
To ensure that a cancellation fee is not charged, you must do the following: Please ensure that you have either spoken with one of our staff or received an acknowledgement by email of your service cancellation or you will be billed the cancellation fee. If indeed you are a regular client with automatic billing, you agree that your credit card on file may be charged a cancellation fee and further agree that the fee has been earned by Trustworthy Cleaning Services, LLC to cover a portion of our costs preparing for your cleaning services.
*This notification can be done by phone, but MUST also include an email sent to us documenting your concerns. Your email should be sent to [email protected]
If the email is not received by us within this 48 hour period, you hereby waive any claims you may have against Trustworthy Cleaning Services, LLC. Upon receiving your electronic notification, we will schedule a return visit at a mutually agreeable time to address the area of your concern and show diligence in our cleaning of that particular area. If you have paid us by credit card, PayPal or check or major credit card and payment is declined or disputed for any reasons, you agree that any and all claims you have against or may have against Trustworthy Cleaning Services, LLC are waived by you.
We guarantee our cleaning services. We guarantee that if you are unhappy with any area we have cleaned we will re-clean that area at no additional charge according to the following terms: We want you to be satisfied with the professional level of cleaning provided by Trustworthy Cleaning Services, LLC and are proud to offer this service guarantee to all of our valuable clients! In the unlikely event you are unhappy with any area we've cleaned, you must notify us* within 48 hours of the date of service.
RESCHEDULING FEES
Residential services
There is a $35.00 fee that is charged for any residential service that is scheduled and cancelled within 24 hours of the scheduled service/date and time. Said cancellation must be received and acknowledged by a representative of Trustworthy Cleaning Services, LLC for the cancellation fee not to apply.
Please ensure that you have either spoken with one of our staff or received an acknowledgement by email of your service cancellation or you will be billed the cancellation fee.
If indeed you are a regular client with automatic billing, you agree that your credit card on file may be charged the $35.00 fee and further agree that the fee has been earned by Trustworthy Cleaning Services, LLC to cover a portion of our costs preparing for your cleaning services.
Commercial services
Commercial services once scheduled adhere to similar cancellation policies, but the fees charged are on a case-by-case basis. General commercial cleaning on a regularly scheduled basis must be cancelled or rescheduled more than twenty-four hours before any scheduled event or an amount up to the actual amount of the service fee can be charged by Trustworthy Cleaning Services, LLC as we will have incurred great expense getting our crews, material, cleaning products and the like to your site.
To ensure that a cancellation fee is not charged, you must do the following: Please ensure that you have either spoken with one of our staff or received an acknowledgement by email of your service cancellation or you will be billed the cancellation fee. If indeed you are a regular client with automatic billing, you agree that your credit card on file may be charged a cancellation fee and further agree that the fee has been earned by Trustworthy Cleaning Services, LLC to cover a portion of our costs preparing for your cleaning services.
*This notification can be done by phone, but MUST also include an email sent to us documenting your concerns. Your email should be sent to [email protected]
If the email is not received by us within this 48 hour period, you hereby waive any claims you may have against Trustworthy Cleaning Services, LLC. Upon receiving your electronic notification, we will schedule a return visit at a mutually agreeable time to address the area of your concern and show diligence in our cleaning of that particular area. If you have paid us by credit card, PayPal or check or major credit card and payment is declined or disputed for any reasons, you agree that any and all claims you have against or may have against Trustworthy Cleaning Services, LLC are waived by you.